Blog 1633 – 03.11.2020
There Is Always Something To Be Thankful For
Or as I like to express that thought: “Think of what you want not what what you don’t want.” I have long worked in a field called Quality Control, Quality Assurance, or just Quality having to do mainly with Inspection. In spite of the undeniable fact that all the Quality Guru’s responsible for the overwhelming successful of the American World War II factory effort and later the great quality improvement revolution that began in Japan and spread to manufacturing world wide, stating plainly that it is impossible to inspect quality into any product or service the myth still continues. The mind-set of many inspectors is that of a baseball umpire, narrowly defining the “strike zone” always looking for infractions, there or not. Scientists have for sometime recognized that the mere observation of anything changes it. The philosophy of QC, QA, Quality in one line is: “If you want something to improve measure it against an unrelenting high standard.” But after these many years of inspecting, and hoping to earn a living at it a few more years, I confess, I believe that theory less and less.
In its place I have come to believe, that if you want a better product, service, or world you begin by not concentrating on a standard of perfection and pointing out problems, focusing on what you do not want, but by focusing on what you do want. A negative view always produces negative results. It is the law of attraction – like attracts like. Years ago I read an excellent little management book called, The Ten Minute Manager, that taught a little used then and even now revolutionary management tool. It said instead of forever finding faults and pointing them out in your people, catch them doing something right and reward them with thanks and praise for that, thereby replicating their best not their worst behaviors. The Ten Minute Manager tool has the more important and added effect over time of changing our all important world view from one where “everything is getting worse and worse” to one where “everything is getting better and better.” Now that is a world that not just a privileged few but that everyone could enjoy being a part of. I believe this world is indeed a place where, “There is always something to be thankful for.” We need only to be glad and grateful for those things to create better products, services, and a better world.
Your friend and fellow traveler,